Tailor-made software for SSCs and BPOs

Unified platform with coherent data for all the services helps you to become a center of SSC/BPO expertise and contribute to your customers’ development and growth.

Single Window for All Delivered Services

Unified interface for multiple processes with coherent data for all offices and timezones

End-to-end Processes

Comprehensive solutions for cross-functional processes

AI-powered

Artificial Intelligence (AI) speeds up processes and boosts productivity without hiring new staff

Hybrid Work

24/7 accessibility from anywhere via web client, mobile apps and chatbots

Growth-friendly and Scalable

Advanced customization: the system grows as your business and the scope of delivered services grow

Solutions for SSCs and BPOs

Finance
Procurement
HR
Customer Help Desk
IT
Legal

Intelligent Tools

AI automatically captures, recognizes, and classifies incoming invoices and other accounting documents.
Digital Accountant Assistant matches items between the document and information in an ERP system to highlight discrepancy.
The system intelligently selects an optimal approval route based on a document's kind and content.
Federated search retrieves information from all the company systems. Employees can use natural language to find the information.

Labor intensity of operations reduced by 70%

End-to-end Accounting Workflows

Axirum automates the full cycle of AP and Invoice management from document capture to final payment and storage.
The system allows users to keep track of each processing stage and make sure that all invoices are paid in due time.
Data in Axirum and ERP system is automatically synchronized.
Invoices are related to contracts and verified according to the budget compliance or contract terms.

No errors and overdue payment

Storage and Analysis

All APs, invoices, and other accounting documents are securely stored in a unified repository.
Access rights to documents can be restricted in order to keep them confidential.
Axirum allows users to quickly explore invoice approval histories and access up-to-date reports when they need them.
Inbuilt scripts allow to quickly export the required set of documents in the right format. Preparing information for an audit takes a couple of clicks.

Search and preparing for audits 10 times faster

Procurement Requests

Effective organization of Source-to-pay (S2P) and procure-to-pay (P2P) processes: finding and contracting with suppliers, requisitioning, planning, purchasing, receiving, paying for and accounting for goods and services.
Integration with trading portals and platforms.

Approval of procurement documents 5 times faster

Invoice Processing

Axirum automates the full cycle of AP and Invoice management from document capture to final payment and storage.
AI automatically captures, recognizes, and classifies incoming invoices and other accounting documents.
The system allows users to keep track of each processing stage and make sure that all invoices are paid in due time.
Data in Axirum and ERP system is automatically synchronized.
Invoices are related to contracts and verified according to the budget compliance or contract terms.

No errors and overdue payment

Contract Compliance

The system automatically identifies areas of non-compliance and checks a contract for the presence of all mandatory requisites, clauses, and details.
AI analyzes contract terms for potential opportunities and risks: fines, penalties, payment dates, etc.
Axirum integrates with specialized websites to conduct due diligence checks on a counterparty.
Contracts are sent to other organizations for approval right from the system in a format that is appropriate for a contractual partner.

Increased contract visibility

Intelligent Tools

AI services analyze if a candidate fits the requirements in a job description. HR manager receives a brief review and recommendations regarding the applicant.
The system automatically fills in a candidate’s profile with facts extracted from CVs.
AI processes business trip documents, e-tickets, and photos of receipts and automatically fill in the expense report.

Reduced workload for HR department

HR Processes Management

Effective HR workflow from hire to retire: candidate selection, hiring, onboarding, training, crossboarding, and offboarding.
All processes are organized in compliance with corporate policies.
Integration with ERP and accounting systems.

Operational costs decreased

HR Service Desk

24/7 access to the services.
Intuitive interface allows to quickly engage remote newcomers and interim staff without slowing down business operations.
Single window for HR services: vacation scheduling, travel & expenses, etc.
Direct interaction between participants of the process: employees, their managers, accounting and HR departments.

Transparent interaction between departments

Intelligent Tools

AI classifies incoming requests by type and extracts data from the text of the request and attached documents.
The system processes requests in real-time, and automatically determines a priority and a performer. Urgent issues are processed faster.

No human participation in requests processing

Service Requests Management

The system provides users with access to services of different departments.
Employees can send requests via tasks, email, Chabots, etc.
Axirum keeps track of request deadlines according to SLA and sends reminders to a performer.
Similar requests can be related and resolved simultaneously. A special register contains a list of incidents.

Simple interaction with service departments

Performance Monitoring

In a personal account, users can find information on all their requests and rate the provided service.
Managers can use these rates and information about spent hours to evaluate the quality and efficiency of service department operation.

Quick feedback and analysis

Centralized Help Desk

The system provides users with access to IT services.
Users can send requests via web portal, email, Chabots, etc.
Axirum keeps track of request deadlines according to SLA and sends reminders to a performer.
Similar requests can be related and resolved simultaneously. A special register contains a list of incidents.

Simple interaction with IT service departments

Business Solution Center

The platform allows creating new business applications and modifying the existing ones to expand the list of delivered services.
The system can be easily embedded to company’s digital infrastructure thanks to advanced integration tools.
Intuitive interface allows to quickly engage employees in new processes without slowing down business operations.

Fast acquisition of new customers

Scalability

The system architecture is based on the principle of horizontal scaling: if a company needs to significantly increase a number of users, business applications or processed data, it is enough to add more machines to the resource pool and distribute the server services accordingly.
Axirum uses multiple microservices to provide stability and productivity

Proven work of thousands of simultaneous users

Intelligent Tools

AI services capture, recognize and classify incoming contracts.
The system automatically identifies areas of non-compliance and checks a contract for the presence of all mandatory requisites, clauses, and details.
AI analyzes contract terms for potential opportunities and risks: fines, penalties, payment dates, etc.
Axirum allows comparing contract versions: differences are highlighted, and a specialist can see what has been changed in a document.

Advanced contract authoring and reviewing

End-to-end Contract Workflow

Axirum automates a full cycle of contract handling from creating drafts to fulfilling obligations, and closing contracts.
Contracts are sent to other organizations for approval right from the system in a format that is appropriate for a contractual partner.
The system allows signing contracts with an eSignature.
For process continuity users and top managers can work via mobile apps.
Seamless integration with ERP and other software allows to automatically update data across all information systems.

Risks of late obligation fulfillment reduced by 80%

Storage and Analysis

A single repository for all contractual and corresponding documents.
Access rights allow restricting access to confidential data.
Fuzzy and federated search helps finding documents using natural language even without exact criteria.
Widgets and ready-to-use reports allow to get a bird’s-eye view of all contracts in work and employees’ workload.

Increased contract visibility

Over the years Axirum has gained vast practical experience in working with companies of various sizes and industries from over 3000 local and global companies.

Our clients